CANCELLATION AND REFUND POLICY

At Sound Healing Massage , led by Melisse Brambila , we are committed to providing an exclusive, professional, and punctual service. Because each sound therapy, sound healing, and massage session requires reserving a space in our studio or coordinating transportation and the setup of ancestral instruments at your home, our refund policy is governed by the following guidelines:

1. Advance Payments and Layaway Fees

1.1. In-Study Services: The $200.00 MXN deposit requested via SPEI transfer to reserve and guarantee your appointment is non-refundable under any circumstances. It will also not be credited towards future reservations if the Client cancels outside the timeframes established in section 2. 1.2. Home Services: The additional charge for travel and transportation expenses is required at the time of booking to confirm logistics. This amount is non-refundable if the Client cancels the service within 48 hours of the appointment.

2. Deadlines for Cancellation or Rescheduling without Penalty

To reschedule a session to a new date without penalties on the total balance, the Client must notify us within the following minimum timeframes:

• Cabin Appointments: Minimum 24 hours in advance of the agreed time.

• Home Services: Minimum 48 hours ' notice prior to the agreed time.

3. Penalties and No Refund (Late Cancellations and No Shows)

3.1. If the Client requests a definitive cancellation or rescheduling outside the deadlines stipulated in section 2, a penalty fee equivalent to 20% of the total cost of the contracted service will be applied. 3.2. If the Client cancels on the day of the session or fails to appear at the agreed location at the scheduled time ( No Show ), there will be no refund. Furthermore, the Client will be obligated to cover 100% of the total cost of the service . 3.3. If, due to circumstances attributable to the Provider (force majeure or emergencies), a confirmed session must be canceled by us, the Client will be offered immediate rescheduling of their appointment. If the Client is unable to reschedule, a full refund of 100% of their money (including the deposit) will be issued within 48 business hours.

4. Modifications for Delays and Tolerance

4.1. In-Station: We allow a maximum grace period of 15 minutes . After this time, the session will begin, and the delay will be deducted from the total service duration without partial refunds or time compensation. 4.2. Mobile Services: Any delay on the part of the Client in receiving the Provider will be deducted from the original therapy duration, and the full quoted fee will be charged.

5. Process for Requesting Clarification

Any request related to this policy must be sent in writing from the email address registered at the time of booking to soundhealing.pdc@gmail.com , or via direct message to the official WhatsApp +52 994 139 2153 , detailing the client's name, date and time of the scheduled session.

Last updated: July 2026.